Your interest is our interest. Your success is our success. This simple philosophy helps us to meet your needs and to be a recognized and reputable Australian Visa and Immigration network.

The success of a visa application for Australia

We will only act for you, if there is a fair chance of the success of the application for a temporary or permanent visa. We will not accept to act for you in visa and migration matters, if there is no chance of success. We will always inform you of your chances for a successful visa application outcome upfront and in writing.

The way we communicate

We will always correspond with our clients in a timely and prompt fashion by e-mail, letter, telephone or face-to-face, depending on where you are and what your preferences are. Good communication can be a vital pre-requisite for ensuring the most effective visa application process for you.

No strings attached policy

We realize that your circumstances may change as your temporary or permanent visa application process progresses. If you decide to stop or suspend your visa application at any time, the only cost incurred for you is the one you and us agreed on prior to when you do so.

Quality of our services

We constantly strive to ensure the effectiveness and accuracy of our migration advice and services. In the unlikely event that we ever make an honest mistake, just contact us and we will put the matter right straight away, wherever possible.

Warranty

We hold professional indemnity insurance for registered migration agents from a reputable Australian insurer. This provides you with additional peace of mind and safeguards.

If you are not satisfied

In the very unlikely event that you are not happy with any aspect of our migration services, you may lodge a complaint with the Migration Agents Registration Authority of Australia. http://www.themara.com.au This statutory body investigates complaints made in relation to the services provided by registered migration agents and has the power to impose sanctions.